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Simple Returns

Returns & Refund Policy

Moments to Display guarantees safe delivery with our protective packaging and stands behind the quality of every product we create. Your satisfaction matters to us, and we’re committed to making things right if something isn’t perfect.

Our Return Policy

If you do not love your product for any reason, we will gladly accept a return for a full refund on eligible items. While we always appreciate the opportunity to resolve any concerns, we fully respect your decision.

  • We must be notified of a return within 30 days of receiving your order

  • Items must meet the eligibility requirements outlined below

Start a Return

To begin a return, please click the link below and enter the required information.
Be sure to review the Return Policy to confirm eligibility before submitting your request.

Start Return

Moments to Display Return Policy

Defective, Damaged, or Incorrect Items

If your order arrives with a defect, damage, or production error:

  • Please contact us immediately

  • Provide photos of the issue and the packaging

  • We will expedite a replacement or resolution as quickly as possible

Your satisfaction is our priority.

Changed Mind / Exchanges

If you wish to return or exchange an eligible item due to a change of mind:

  • A 25% restocking fee will apply

  • Original shipping charges are non-refundable

Returned items must be in unused, original condition.

Items That Cannot Be Returned

Due to the custom nature of our products, we cannot accept returns for:

  • Custom photo prints

  • Personalized frames or products

  • Items created using customer-uploaded images or text

If you are unhappy with a personalized item, please contact us — we are always happy to discuss alternative solutions whenever possible.

Extended Holiday Return Policy

We offer an extended return period during the holiday season.

  • Any order placed between November 1st and December 31st may be returned until January 31st

  • All standard return eligibility rules still apply

Questions?

If you have any questions about returns or eligibility, please contact us and a member of our team will be happy to help.

Moments to Display
Email: momentstodisplay@gmail.com

Stay Informed